Privacy Policy

Welcome to Birchbank Bed & Breakfast. We respect your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (birchbankhouse.co.uk) or contact us.

1. Information We Collect

We may collect and process the following data:

  • Personal Information: When you contact us through our website’s contact form, we collect your name, email address, phone number, and message.

  • Reservation Data: All bookings are processed through a third-party platform. We do not store or process payment details on our website.

  • Cookies and Tracking: We use cookies and similar tracking technologies to enhance user experience and analyze website performance.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries sent through our contact form.

  • Provide customer support and communicate with you.

  • Improve website functionality and user experience.

  • Analyze website traffic and usage through analytics tools.

3. Third-Party Services

We use third-party services for bookings and analytics:

  • Booking System: Reservations are managed via Booking Platform. Their privacy policy applies when making a reservation.

  • Google Analytics: We use Google Analytics to collect anonymized data on website visits.

  • Social Media: If you interact with us via social media (Facebook), their privacy policies apply.

4. Cookies Policy

Cookies help improve your experience. By using our site, you agree to our use of cookies. You can control cookie settings in your browser.

5. Data Protection and Security

We take reasonable steps to secure your personal data from unauthorized access or disclosure. However, no online transmission is 100% secure.

6. Your Rights

You have the right to:

  • Request access to the data we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw consent to data processing where applicable.

To exercise these rights, contact us at stay@birchbank.info.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Birchbank Bed & Breakfast
A86, Birchbank, Roy Bridge PH31 4AN, Scotland
Email: stay@birchbank.info
Phone: +44 (0)1397 712092 / +44 (0)7740 574777